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Shipping Policy

SHIPPING POLICY

At The Frederick Collection, we strive to ensure a seamless and satisfactory shopping experience for our customers. This includes providing transparent and reliable shipping services for our art prints. Please read our shipping policy carefully to understand the details regarding shipping rates, delivery times, and national shipping.

  1. Processing Time: Once you place an order, please allow 1-3 business days for our team to process and prepare your art print for shipping. We take great care in packaging your order to ensure it arrives in pristine condition.

  2. Shipping Methods and Rates: We offer various shipping methods to cater to your needs. You will see at checkout that shipping is free!  This applies for all of our customers. We are allowing free shipping, and even in-person delivery if you live in Washington State. 

  3. Delivery Time: The estimated delivery time depends on your location and the shipping times. Generally, domestic orders within the United States can expect to receive their art prints within 5-10 business days after the processing period. 

  4. Packaging: We take great care in packaging our art prints to ensure they arrive in excellent condition. Each print is carefully wrapped in protective materials and placed in a sturdy, flat or rectangular package to prevent damage during transit.

  5. Address Accuracy: To ensure a successful delivery, please provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or undeliverable packages caused by incorrect or incomplete addresses provided by the customer.

Returns Policy

RETURNS POLICY

The Frederick Collection is committed to superior products and customer service.  We go the extra mile to make sure our customers are happy, but please know we can’t be held responsible for damage to your print not related to transit (ie dropping your print).

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Returning Your Product  (Please Don’t Return Until You Contact Us First)

It is extremely rare that we ask a customer to return a product to us. Please inspect the print as soon as you can and notify us immediately of any shipping damage or other issues. We would also greatly appreciate pictures of the damage in order to file a claim with FedEx or UPS.  We must be notified via email or phone call within 10 calendar days of receiving your print.  If no such claim is made within 10 days, The Frederick Collection and the customer will understand that the print has been accepted.  By accepting the print, the customer acknowledges that The Frederick Collection performance has fully satisfied all terms, conditions and specifications. You will need to keep all original packaging and contents until the claim resolution process is finished.​

  • You are responsible for return shipping costs.

  • We strongly encourage you to return your item via a trackable method.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Cash (please contact us before submitting your order)

FAQ'S

FREQUENTLY ASKED QUESTIONS

  • Are Rush Orders Availible?
    Yes! Rush orders are available. Please contact us before checking out if you are in need of a Rush Order. We will send you a personalized quote for the increased cost. Please note this is the rush production option, not a rush shipping option. If you need faster shipping as well, we offer overnight, 2 day and 3 day expedited shipping. Give us a call or fill out our Contact Form before checkout if you are in need of expedited shipping as well.
  • Can I Pay With Cash?
    Absolutely, you can contact us to pay with cash. If you live in Washington State, we can meet if you want to hand-deliver cash. We also accept Venmo, Zelle, CashApp, or Paypal.
  • Do you Offer Custom Sizes? Larger Sizes?
    Yes! We offer custom and larger sized prints than featured on the website. Please contact us if you don't see your desired print size at checkout.
  • What is White Glove Service and how can I get it from The Frederick Collection?
    White Glove Service from the Frederick Collection is a premium, personalized service designed to provide you with an exceptional experience from start to finish. The service encompasses custom framing options, professional installation at your location, and ongoing support. To get White Glove Service, simply contact us through the Frederick Collection website before placing your order, or call the number listed.
  • How is each Print Mounted?
    All prints are ready to hang on your wall right out of the box! Our default hanging system for all prints feature an aluminum subframe system with a french cleat which requires drilling into the wall. Instructions and hanging hardware can be provided upon request. Do not hang prints directly above sleeping areas or where people (or valuables) will be hurt if the print falls off of the wall due to an earthquake or hanging hardware malfunction. Each drywall hook can hold up to 50+lbs.
  • How do I Clean My Print?
    All prints can be wiped with a lint free, slightly damp micro fiber cloth. Please be careful cleaning the acrylic print. You can not use cleaners such as Windex and scratching can occur if not careful. If you are interested in purchasing a clean kit consisting of a micro fiber cloth and a cleaner called Brillianize, please contact us directly.
  • How long will The Frederick Collection Hold my Print?
    The Frederick Collection proudly values each unique piece of art and ensures that your prints are meticulously handled. Once your order is completed, we will securely hold your print for up to 30 days (if we have arranged white glove service). Should you require additional time before pickup or shipping, please contact us directly, and we will be happy to make special arrangements to accommodate your needs. Your satisfaction is our priority, and we strive to offer the best service tailored to your specific requests.
  • Can you Ship Outside the US?
    Yes, we can. Please contact us and send your postal code, city and country, as well as the size and quantity you’re interested in and we’ll put together pricing for you. We will then send you a tailored quote and payment instructions for you to complete prior to placing the order.
  • Can I Request a Commissioned Print?
    Yes, you can! At the Frederick Collection, we are proud to offer commissioned prints to meet your unique needs. Whether you are looking for a bespoke piece inspired by our travel-inspired photography or a specific scene, we're here to help bring your vision to life. To request a commissioned print, visit our website and navigate to the "Commissioned Prints" section. There, you'll find detailed instructions on how to submit your request, including providing any specifics you may have in mind. Our team will review your request and work closely with you to create a stunning, personalized piece that embodies our signature blend of storytelling, adventure, and creativity.
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